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          FAQs
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FREQUENTLY ASKED QUESTIONS

We're Remodeling, please bear with us!

Art Marketing

  • Are "Certificates of Authenticity" or "Letters of Provenance" actually needed?

  • How many prints should I have in my fine art edition?

  • I've heard "lower numbered" prints are more valuable than prints with higher numbers. Is that true?

  • How much should I charge customers for my finished prints?

 

ChromaZone as a Company

  • How long has ChromaZone been in the giclée printing business?

  • Why do you keep changing locations?

  • What does PIPPA mean?

  • Do you wholesale to artists & designers?
     

Fix a Problem

  • I want to use standard frames for my canvases, but the canvases are always too thick & make the frame stand away from the wall.  Do you have a solution for that?

  • I cannot find a printer who can perfectly match my colors.  Why is this?

  • Why doesn't the image I had printed look exactly like the image on my smartphone?

 

How Do I...?

  • Easily stretch a canvas?

  • Create a Certificate of Authenticity or Letter of Provenance?

 

Legal Stuff

  • Will you print images that I got off the Internet?

  • Will you print my "risqué" images for me?

  • How do I know my prints won't get sold or stolen if I store them in my account on your website?

 

Prints

  • Will my giclée prints fade?

  • What type of canvas is best for printing art?

  • What type of inks are best for giclée printing?

  • What are the best stretcher bars to use?

  • How should I care for my giclée prints?

  • What is the difference between "direct to metal" and "dye-sublimation" when considering metal prints?

Services

  • Will you print custom-sized canvases?

  • Will you put MY branding & inserts on drop-shipments?

  • How much more does it cost for premium backings & hanging hardware?

  • Do you print greeting cards?

  • Will you stretch my canvases for me even if I don't have them printed by you?

  • I like to have my drawings pre-printed on a canvas, THEN I paint them.  Will you do this pre-printing for me?

  • My original art that needs scanned is extremely expensive and I don't want to let it out of my sight.  Will you scan it while I am there?

  • Will you photograph my framed art?

  • Do you do framing?

  • Will you put brushstrokes on my prints?

 

Shipping

  • How long will it take to get my order?

  • What shipping carriers do you use?

  • How can I track my order?

  • Will you ship directly to my collectors?

 

Technology

  • How do I know if my file is good enough to be printed?

  • Can I have images printed that I have taken with my smartphone?

  • Can I print images from Facebook?

  • Why should I create an account on the ChromaZone website?

  • Do you have access to stuff in my account?

  • How do I change my password?

  • What kind of printers do you use?

  • How often do you calibrate your systems?

 

Terminology

  • What is a "giclée", how is it pronounced, and constructed?

  • What is a "gallery wrap"?

  • What is "pixel painting"?

  • What is "image resolution", "ppi" and "dpi"?

  • What is "embellishing" & can I do it myself?

  • What is a digital "C-print"?

  • What is a "stretcher bar"?

Do you have a question you don't see answered here?  Just email it to us!

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Because ChromaZone Ink custom-prints everything, our return policy is quite limited and handled on a case-by-case basis. We do not refund based on customer mistakes or choices, but we always guarantee our quality and will certainly refund or reprint items if there is a clear defect.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We use professional wide format printers from Epson and Canon that incorporate Ultrachrome K3 and Lyson archival ink sets specifically formulated for fine art and photography. Our fine art media from Epson, Fredrix, Breathing Color and Lexjet is also archival. You can learn more about the process and materials used here: https://www.chromazoneink.com/giclees

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